Savannah Park respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, and protect your information when you visit our website or contact us.

Who We Are

Savannah Park is operated by:

Trapezoid Investments (Pty) Ltd t/a Savannah Park
82 Summer Way
Umhlanga Ridge
Umhlanga Rocks
4319

Email: reservations@savannahpark.co.za
Phone: +27 31 566 2213

Information We Collect

When you submit an enquiry through our website, we may collect:

• Your name
• Email address
• Phone number
• Check-in and check-out dates
• Number of guests
• Any additional information you include in your message

We only collect information that is necessary to respond to your enquiry.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Assist with booking-related queries
• Provide information about availability and stays
• Improve our service and guest experience

We do not sell, rent, or share your personal information for marketing purposes.

Booking Platform

Our website uses a third-party booking platform, RoomRaccoon.

When you click on booking or availability links, you may be redirected to RoomRaccoon to complete your booking. Any information provided on that platform is processed according to their own privacy policy.

Analytics and Tracking

We use tools such as Google Analytics, Google Ads, and Meta (Facebook) to understand how visitors use our website and to improve our advertising.

These tools may collect information such as:

• Pages visited
• Time spent on the site
• Device and browser information
• General location (not precise location)

This data is anonymised and used for analysis and marketing performance.

Cookies

Our website uses cookies to enhance your browsing experience and support our analytics and advertising.

Cookies may be used to:

• Understand how users interact with the website
• Improve website performance
• Support advertising campaigns

You can choose to accept or decline cookies through your browser settings.

Data Protection

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your Rights

In terms of the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to the processing of your personal information

To exercise these rights, please contact us using the details above.

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.